Refund Policy
This policy explains how DroneClasses handles purchases of digital drone media and payment-related issues.
Effective date: October 21, 2026
1. Digital media purchases
Drone media is a digital product. Because a purchased file can be accessed or downloaded immediately, completed digital-media purchases are generally not automatically refundable solely because a buyer changes their mind.
2. When to contact us
Contact DroneClasses if you were charged more than once, paid for an item but cannot access an entitled download, received a materially different file from the listing, believe a transaction was unauthorized, or believe a purchase was affected by a technical error.
3. Review process
We may review purchase records, payment-provider records, download permissions, listing information, and relevant technical logs before deciding whether a refund or other remedy is appropriate. Where a payment is reversed, disputed, or refunded, related creator earnings may also be adjusted.
4. Payment provider disputes
Payments processed through PayPal may also be subject to PayPal's policies and dispute processes. A payment-provider reversal or dispute may change the status of a DroneClasses purchase.
5. Unauthorized transactions
If you believe a transaction was unauthorized, contact DroneClasses promptly and also use the applicable payment provider's account-security or dispute process.
6. Sandbox testing
During the current testing phase, PayPal Sandbox transactions are test transactions and are not real production purchases. Sandbox payment behavior should not be treated as the production refund process.
7. Contact
For refund requests, contact admin@droneclasses.com. Include the purchase ID and a brief description of the issue. This is the shared contact address for refund requests and copyright/DMCA notices.